Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it. We keep things simple — we're a small family operation and we treat your information with the same respect we'd want for our own.

1. Information We Collect

We only collect information you provide directly to us. This includes:

• Contact Information — your name, email address, and phone number when you fill out our contact form or reach out to us directly.
• Vehicle Information — details about your vehicle that you share with us in the context of a service request.
• Communications — messages, notes, and correspondence between you and Ledesma's Motors.
• Technical Data — basic data automatically collected when you visit our website, such as your IP address, browser type, and pages visited. This is standard for any website.

2. How We Use Your Information

We use your information solely to:

• Respond to your inquiries and service requests
• Schedule and coordinate automotive services
• Send you updates related to your specific request or appointment
• Improve how our website and services work

We do not sell your information. We do not use it for advertising. We do not share it with third parties except as described below.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to anyone. We may share your information only in the following limited circumstances:

• Service Providers — we use tools like email and SMS services to communicate with you. These providers may process your contact information solely to deliver those messages.
• Legal Requirements — if required by law or to protect our rights, safety, or the safety of others.

4. Data Storage & Security

Your information is stored securely on our servers. We take reasonable precautions to protect it from unauthorized access, including encrypted connections (HTTPS) and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and meet our legal obligations. If you'd like your information deleted, contact us and we'll take care of it.

5. Cookies

Our website may use basic session cookies to make the site function properly. We do not use tracking cookies, advertising cookies, or any third-party analytics that identify you personally. You can disable cookies in your browser settings at any time.

6. SMS Communications

If you provide your phone number, you may receive SMS messages from us related to your inquiry or appointment. Message frequency will be low and directly related to your request. You can opt out at any time by replying STOP. Message and data rates may apply.

7. Your Rights

You have the right to:

• Know what personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of communications at any time

To exercise any of these rights, contact us using the information below. We'll respond promptly.

8. Children's Privacy

Our website and services are not directed to children under 15. We do not knowingly collect personal information from anyone under 15. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to social media platforms (Facebook, Instagram, TikTok) and other external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top. Continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Phone / Text: (509) 844-4219
• Email: hello@ledesmasmotors.com
• Location: Spokane, WA

We'll always be straight with you — just like we are with everything else we do.